Troubleshooting Samsung TV Not Detecting HDMI

Modified on Wed, Mar 12 at 4:31 PM

If your Samsung TV isn’t detecting HDMI input, start by . If the issue persists, try a different HDMI cable, port, or device.

Here’s a more detailed troubleshooting guide:

1. Check the Basics:

Power:
Make sure your external device (e.g., game console, laptop, cable box) is powered on and not in sleep or hibernate mode.
Source:
Verify that your TV’s input source is set to the correct HDMI port (e.g., HDMI 1, HDMI 2).
HDMI Cable:
Ensure the HDMI cable is securely plugged into both the TV and the device, and that the cable isn’t damaged.

2. Try Different HDMI Cables and Ports:

Different Cable: If the issue persists with one cable, try a different HDMI cable to rule out a faulty cable.
Different Port: Test the HDMI connection on a different port on your TV.
Certified Cable: Using a certified HDMI cable can help prevent connection issues.

3. Check for Software Updates:

Update TV Software: Check for and install any available software updates for your Samsung TV.

4. Power Cycle Your Devices:

Unplug and Replug:
Unplug the TV and the external device from the power outlet for a few seconds, then plug them back in.
Hold Power Button:
Some users have found success by holding down the TV’s power button for 30 seconds while unplugged.

5. Check Anynet+ (HDMI-CEC) Settings:

Anynet+ (HDMI-CEC): Ensure that Anynet+ (HDMI-CEC) is enabled in your TV’s settings.
Digital Output Audio Format: Set Digital Output Audio Format to “Auto” if you have a soundbar or A/V receiver.

6. Try Connecting a Different Device:

Test with another device: If possible, connect a different device to the same HDMI port and cable to see if the problem lies with the original device.

7. HDMI Cable Test Function:

Use the HDMI Cable Test: Some Samsung TVs have a built-in HDMI Cable Test function to check for abnormalities in the connected HDMI cable.

8. Contact Samsung Support:

If the problem persists: If you’ve tried all of the above steps and the problem continues, contact Samsung support for further assistance.

For general Samsung partner support or sales inquiries in the US, you can call (866) 726-4249